Cancellation policy
At Dushi Guides we work with multiple trusted tour operators. While most activities follow our standard cancellation policy, some operators have different cancellation terms. The applicable policy for your activity is listed below.
Standard Cancellation Policy
Applies to:
BlueFinn Charters
Irie Tours
Sea Aquarium Curaçao
Dolphin Academy Curaçao
More than 24 hours before departure
Full refund or free date change, subject to availability.
Less than 24 hours before departure
No refund.
All Boat Charters
More than 48 hours before departure
Full refund.
More than 48 hours before departure
Full refund.
24 to 48 hours before departure
50% refund.
Less than 24 hours before departure
No refund.
Private Charters
More than 15 days before departure
Full refund.
7 to 15 days before departure
50% refund.
Less than 7 days before departure
No refund.
Go Fast Watersports (Powerboat Caribbean)
More than 72 hours before departure
Full refund.
24 to 72 hours before departure
50% refund.
Less than 24 hours before departure
No refund.
Booking Deposit & Final Payment
To secure your reservation, Dushi Guides first collects a booking deposit.
The remaining balance must be paid directly to the tour operator before the following deadline:
24 hours before departure
BlueFinn Charters
Irie Tours
Mermaid Boat Trips
48 hours before departure
All Boat Charters
72 hours before departure
Go Fast Watersports (Powerboat Caribbean)
2 weeks before departure
Aal Private boat tours
If the remaining balance has not been paid before the required deadline, the operator may cancel your reservation and release your seats to other guests, especially during busy periods.
As the reserved places have been held exclusively for your booking, the booking deposit is non-refundable if your reservation is cancelled due to late or missing payment of the remaining balance.
Whenever possible, Dushi Guides will always do its best to help reschedule your booking or find a suitable alternative. However, refunds cannot be provided in these situations.
Weather & Safety
If a tour is cancelled by the operator due to unsafe weather conditions, technical issues or other operational circumstances, guests may choose between:
Rescheduling to another available date.
Receiving a full refund.
No-Shows
Guests who fail to arrive on time without prior notice will be considered a no-show.
No refunds or rescheduling will be provided for no-shows or missed departures.
Reservation Changes
Requests to change the date or time of your booking are always subject to availability and the cancellation policy of the tour operator.